Our Client: Our client is one of the leading Japanese companies that provides various IT infrastructure services. They are currently looking for an experienced IT Support Engineer to join their growing team in Singapore. The Responsibilities: • Responding to technical support calls from end users regarding computers and software applications, network and server systems • Setting up and installing new computers, network devices, servers and software • Managing AD user accounts • Installing updates and patches • Installing and configuring operating systems, anti-virus software and other applications such as Microsoft Office • Diagnosing and fixing network problems and hardware or software faults • Maintaining inventories of hardware and software • Managing backups of servers • Keeping a record of issues and faults along with solutions, for future reference. The Requirements: • Degree or Diploma in Electronic Engineering / Computer Science • Knowledge of TCP/IP protocol is preferred • Experience of support and provisioning of network devices and servers in a similar role at least 1-2 years • High level of customer service skills. • Capable of producing high standards of work, to tight deadlines • Highly organised and able to work on own initiative to complete the range of tasks required • Able to operate effectively in difficult and pressured situations • Flexible and willing to work outside core business hours as required RGF Privacy Policy – https://www.singapore.rgf-professional.com/privacy-policy Disclaimer: The Company complies with the Tripartite Guidelines on Fair Employment Practices (TGFEP), including the prevailing guidelines on recruitment. All qualified applicants will be considered for the position regardless of their age, race, religion, nationality, marital status, or family responsibilities. A more detailed discussion of the TGFEP is available on the Tripartite Alliance for Fair and Progressive Employment Practices (TAFEP) website at https://www.tal.sg/tafep. JO Reference: 117940
・Microsoft 365、Windows Server、ネットワークシステムの設計・実装・設定 ・クライアント要件定義・技術提案 ・システム問題のトラブルシューティング・最適化 ・英語・日本語でのドキュメント作成 ・Microsoft 365、Active Directory、Azure、仮想化プラットフォームの実務経験 ・システム設計、実装、運用の技術知識 ・問題解決能力 ・Microsoft資格（例：AZ-104、MS-700）は歓迎 ・日本語ビジネスレベル（業務上必要なため） ・英語ビジネスレベル（業務上必要なため） RGF Privacy Policy – https://www.singapore.rgf-professional.com/privacy-policy Disclaimer: The Company complies with the Tripartite Guidelines on Fair Employment Practices (TGFEP), including the prevailing guidelines on recruitment. All qualified applicants will be considered for the position regardless of their age, race, religion, nationality, marital status, or family responsibilities. A more detailed discussion of the TGFEP is available on the Tripartite Alliance for Fair and Progressive Employment Practices (TAFEP) website at https://www.tal.sg/tafep.
Our Client: Our client is a renowned IT Solutions provider., headquartered in Japan. They are currently looking for an experienced Support Engineer to join their growing team in Singapore. Proficiency in Japanese language is essential to effectively communicate with Japanese Native Stakeholders and Customers The Responsibilities: • Provide on-site and remote IT support for clients • Maintain and troubleshoot office systems (printers, video conferencing systems, etc.). • Assist with server, network, and IT infrastructure maintenance, including issue escalation and replacement when necessary. • Ensure smooth operation of office systems ・オンサイトおよびリモートITサポート ・オフィスシステムの維持・トラブルシューティング ・サーバー、ネットワーク、ITインフラの維持・問題対応 ・オフィスシステムの運用確保 The Requirements: • Proficiency in Japanese language is essential to effectively communicate with Japanese Native Stakeholders and Customers • Hardware: Knowledge of Windows 10/11, printers, network devices, and peripherals. • Software: Basic understanding of operating systems (Windows, Mac) and application software. • Networking: Familiarity with basic networking (LAN, WAN, Wi-Fi) and protocols (TCP/IP, DNS, DHCP). • Experience in user support. • Understanding of office systems and previous support experience. • Minimal weekend and holiday work (only once a year) • On-site client support required a few times a week ・Windows 10/11、プリンター、ネットワーク機器の知識 ・OS（Windows、Mac）およびアプリケーションの基本理解 ・LAN、WAN、Wi-Fi、TCP/IP、DNS、DHCPの理解 ・ユーザーサポート経験 ・オフィスシステムの理解 ・週末・祝日勤務は年1回のみ ・オンサイトサポート（週数回） ・日本語ビジネスレベル（業務上必要なため） ・英語ビジネスレベル（業務上必要なため） RGF Privacy Policy – https://www.singapore.rgf-professional.com/privacy-policy Disclaimer: The Company complies with the Tripartite Guidelines on Fair Employment Practices (TGFEP), including the prevailing guidelines on recruitment. All qualified applicants will be considered for the position regardless of their age, race, religion, nationality, marital status, or family responsibilities. A more detailed discussion of the TGFEP is available on the Tripartite Alliance for Fair and Progressive Employment Practices (TAFEP) website at https://www.tal.sg/tafep. JO Reference: 117616
Our Client: Our client is a renowned Business Solutions/ IT office automation company, headquartered in Japan. They are currently looking for an experienced Business Process Analyst & Improvement Specialist to join their growing team in Singapore. The Responsibilities: • Analyse existing business processes and document current workflows to identify inefficiencies • Propose and implement practical process improvements while minimising customisation of the ERP system • Design and document optimized workflows and business processes • Collaborate with IT teams to ensure process improvements are effectively integrated into enterprise systems • Define system requirements and work with developers and vendors to implement enhancements • Lead cross-functional teams in implementing process changes and system upgrades • Develop project plans, timelines, and budgets, ensuring successful delivery within scope • Build and maintain strong relationships with internal and external stakeholders • Facilitate effective communication between sales, operation teams, IT teams, and external vendors to ensure alignment of process improvements with business objectives • Drive change management activities to ensure smooth transition and adoption of new processes and systems • Develop and deliver training programs to stakeholders on new processes and system functionalities • Establish key performance indicators (KPIs) to measure the effectiveness of implemented improvements and monitor performance metrics and analyze data to identify further improvement areas, and strategic opportunities • Contribute to global operations and prepare for potential career opportunities outside Singapore ・業務プロセスの分析・改善 ・ERP最適化・システム統合 ・IT・ベンダーとの連携・調整 ・プロジェクト管理（計画・予算） ・関係者との調整・研修実施 ・KPI設定・データ分析・改善提案 ・グローバル業務・海外キャリアの可能性 The Requirements: • Bachelor’s degree in business administration, information systems, or a related field • 3+ years of experience in business process analysis or improvement roles • Strong analytical and problem-solving skills • Experience in change management and user adoption strategies to ensure seamless implementation of new processes • Proficiency in process mapping and data analysis • Excellent communication and interpersonal skills • Project management experience with the ability to lead cross-functional teams • Proficiency in Mandarin is preferred to effectively communicate with Native Chinese Stakeholders and Customers ・関連分野の学士号 ・業務改善経験3年以上 ・分析・問題解決スキル ・チェンジマネジメント経験 ・データ分析・プロセスマッピングスキル ・コミュニケーション能力 ・プロジェクト管理経験 ・英語ビジネスレベル（業務上必要なため） 【尚可】 ・中国語ビジネスレベル（業務上必要なため） RGF Privacy Policy – https://www.singapore.rgf-professional.com/privacy-policy Disclaimer: The Company complies with the Tripartite Guidelines on Fair Employment Practices (TGFEP), including the prevailing guidelines on recruitment. All qualified applicants will be considered for the position regardless of their age, race, religion, nationality, marital status, or family responsibilities. A more detailed discussion of the TGFEP is available on the Tripartite Alliance for Fair and Progressive Employment Practices (TAFEP) website at https://www.tal.sg/tafep. JO Reference: 117666
Our Client: Our client is a renowned Japanese IT Solutions provider. They are currently looking for an experienced IT Pre-Sales Consultant to join their growing team in Singapore. The Responsibilities: • Architect and design custom solutions based on customer requirements using the company's suite of products. • Deliver standard and customized presentations and demonstrations to customers from business owners of SMEs to C-level executives. • Partner with the sales team to develop presentation materials and support sales and marketing events, conferences, and exhibitions. • Work on complex deals and provide responses to RFPs related to product, integration, delivery, installation, and maintenance. • Provide technical consultation to customers, understanding their requirements and recommending the most suitable solutions. • Work with the technical team to ensure smooth transition to post-sales implementation or assist implementation team to successfully deliver the solution to customers The Requirements: • Degree or Diploma in Information Technology related field • Minimum 2 years of presales or project experience in SME/enterprise ICT solutions, ideally with network (TCP/IP), Windows or cloud-based infrastructure offerings. • Good understanding of enterprise sales processes for ICT solutions and knowledge in areas such as TCP/IP network concept, servers, storage, Windows/Hyper-V operating systems, Microsoft Suite of products, VEEAM, VMware, and Azure/AWS cloud technologies. • Excellent communication skills to deliver presentations and manage customer requirements. • Proficiency in English and Mandarin lanugage are required to liaise with both local clients RGF Privacy Policy – https://www.singapore.rgf-professional.com/privacy-policy Disclaimer: The Company complies with the Tripartite Guidelines on Fair Employment Practices (TGFEP), including the prevailing guidelines on recruitment. All qualified applicants will be considered for the position regardless of their age, race, religion, nationality, marital status, or family responsibilities. A more detailed discussion of the TGFEP is available on the Tripartite Alliance for Fair and Progressive Employment Practices (TAFEP) website at https://www.tal.sg/tafep. JO Reference: 117537
