Our Client: Our client is one of the Electrical and Electronics companies, headquartered in Japan. With 50,000 SKUs under their care, they are one of the most sought out companies within the Electrical industry. They are currently looking for a Customer Service Assistant to join their growing team in Singapore. The Responsibilities: • Prepare quotations and process purchase orders from customers • Provide high level telephone, email and web chat support to our customers • Process claims arising from shipment delays, defective items, wrong pricing, etc. • Rectify part number errors, request lead time changes to suppliers • Liaise with stakeholders on customers’ orders • Encourage customer to order through e-commerce store The Requirements: • Minimum GCE “O” Level Qualification with 1 year’ experience in Order Processing and handling of customer’s enquiries • Possess a service-oriented mindset with excellent customer service skills • Good communication and interpersonal skills • Able to work independently with minimal supervision and a team player • Able to work under pressure, meticulous and organized • Able to multi-task and work in a fast-paced environment • Proficient in Microsoft Office RGF Privacy Policy – https://www.singapore.rgf-professional.com/privacy-policy Disclaimer: The Company complies with the Tripartite Guidelines on Fair Employment Practices (TGFEP), including the prevailing guidelines on recruitment. All qualified applicants will be considered for the position regardless of their age, race, religion, nationality, marital status, or family responsibilities. A more detailed discussion of the TGFEP is available on the Tripartite Alliance for Fair and Progressive Employment Practices (TAFEP) website at https://www.tal.sg/tafep. JO Reference: 109598
Our Client’s Service/Product: Supply Chain/3PL The Responsibilities: Manage Inventory Performance ・Perform daily/weekly/monthly reconciliation between client SAP and internal company WMS; report operations performance on inventory transaction accuracy ・Drive timely correction of system errors. Investigate errors and drive improvement in inventory process to achieve 100% accuracy Manage EDI Failures ・Investigate failure, report out findings ・Implement interim controls ・Work with internal IT to resolve issue ・Understand the impact of work practice on EDI errors ・Drive improvement Drive Compliance ・Maintain list of all client’s procedures ・Ensure company’s instructions/procedures are aligned with client’s procedures ・Ensure company’s operations managers update/review RCA (Root Cause Analysis) submitted by operations. ・Challenge the RCA to get to the real root cause. ・Challenge the CAPA to ensure CAPA address the root cause. ・Ensure RCA and CAPA submitted to client is a good quality RCA/CAPA KPI and SLA Governance ・Review KPI data, ensure accuracy of reported performance ・Review operational issues reported. Trend the issues and drive improvement (actual improvement should be executed by the respective operation managers) ・Track all defined SLA ・Report SLA performance ・Work with company’s operations managers to improve SLA capability ・Drive SLA performance Biling Management ・Set up internal process to track services provided ・Ensure adherence with client’s contracted rates and billing formats ・Ensure proper record keeping ・Verify activity/ transaction data to ensure billing accuracy ・Provide activity-based quotations for ad-hoc service/ projects Productivity and Efficiency ・Review activities and time standards ・Analyze operating model to confirm if deployed crew is able to support business requirement ・Identify productivity and efficiency improvement opportunities ・Provide quarterly assessment and recommendations to client and company’s management Manage Customer Complaints ・Lead investigations and report findings ・Ensure company’s operations implement CAPA timely ・Act as main custodian for any IT-related matter pertaining to warehouses management/inventory system ・Client-related projects or other duties as assigned (But should not be day to day operations/transactional activities) The Requirements: ・Experience in using SAP warehouse management ・Experience in liaising with clients ・Experience in supervising and managing a team More Information: ・Working Hours: 8am to 5.45pm ・Company shuttle bus provided at Gul Circle MRT station RGF Privacy Policy - https://www.singapore.rgf-professional.com/privacy-policy Disclaimer: The Company complies with the Tripartite Guidelines on Fair Employment Practices (TGFEP), including the prevailing guidelines on recruitment. All qualified applicants will be considered for the position regardless of their age, race, religion, nationality, marital status, or family responsibilities. A more detailed discussion of the TGFEP is available on the Tripartite Alliance for Fair and Progressive Employment Practices (TAFEP) website at https://www.tal.sg/tafep
Our Client: Our client is a leading Japanese freight-forwarding company with a global network of 15 countries covering multiple businesses such as; warehousing, forwarding, shipping, transportation. They are looking for a motivated individual to join their Singapore team as a Business Development Executive, Japanese speaking to support Japanese native clients. The Responsibilities: • Responsible for overall sales activities and marketing programmes execution, work towards achieving daily KPIs and monthly sales target • Build, lead and set priorities/direction for the Sales & Marketing Division • Responsible for identifying and developing potential growth opportunities for local and overseas markets • Attending to customer's needs and requirements and to provide prompt after sales service • Enhance corporate and brand awareness • Set the objectives, establish marketing and promotional plans together with clients • Build and maintaining strategic relationships with new and existing clients • Generate leads from different sales activities and turns into sales opportunities • Promoting new services to existing and prospective clients • Performing client retention activities • Participating and spearhead in any sales and marketing campaigns relating to corporate sales ・営業活動およびマーケティングプログラムの実行、KPI・売上目標達成 ・営業・マーケティング部門のリーダーとして方針を設定 ・国内外市場の成長機会の特定・開発 ・顧客対応とアフターサービス提供 ・ブランド認知度向上 ・クライアントとマーケティング計画を策定 ・新規・既存顧客との関係構築・維持 ・リードを獲得し商機に変換 ・新サービスを提案・推進 ・顧客維持活動の実施 ・営業・マーケティングキャンペーンに参加・主導 The Requirements: • Minimum Degree in International Business, Marketing or related field with strong hands-on Sales and Marketing experience (Accounts Management/Business Development) • Minimum 5 years of experience in 3PL Supply Chain operation • Proficiency in Japanese language to smoothly and effectively communicate and present to Japanese Native Stakeholders and Customers • Proven track record of meeting and exceeding sales target. • Self-starter who can meet deadlines and enjoy working in a competitive environment • Strategic thinker, Proactive and Solutions-driven ・国際ビジネス、マーケティング等の学位、営業・マーケティング経験 ・3PLサプライチェーン業務での経験5年以上 ・売上目標達成実績 ・戦略的かつ解決志向の思考 ・日本語流暢（業務上必要なため） ・英語流暢（業務上必要なため） RGF Privacy Policy – https://www.singapore.rgf-professional.com/privacy-policy Disclaimer: The Company complies with the Tripartite Guidelines on Fair Employment Practices (TGFEP), including the prevailing guidelines on recruitment. All qualified applicants will be considered for the position regardless of their age, race, religion, nationality, marital status, or family responsibilities. A more detailed discussion of the TGFEP is available on the Tripartite Alliance for Fair and Progressive Employment Practices (TAFEP) website at https://www.tal.sg/tafep. JO Reference: 112053
Our Client: Our client is an established Japanese Management Consultancy firm. They are seeking a motivated individual to join their Singapore team as a Strategy Consulting, Senior Consultant. The Responsibilities: As a Senior Consultant, you are expected to lead project execution and lead a small team of consultants assigned to the project, especially on the following job scope: • Be a partner with CXO level of clients or internal project managers by keeping yourself abreast of business dynamics (e.g. carbon neutrality, digital transformation) • Getting involved in a sales activity, convert potential clients by clarifying their business issues, and create a proposal to pitch new projects. • Conduct analysis and formulate a strategic recommendation based on the research and business analysis results to client • Make and present a strong and convincing business case story and strategy recommendation to client. • Write report as deliverables to client, mainly in Microsoft Power Point • Liaising with other office team members (Japan, Thai, Vietnam, Indonesia, India, etc) for project execution ・CXOレベルの顧客やプロジェクトマネージャーと連携し、ビジネス課題に対する解決策を提案 ・営業活動に関与し、顧客の課題を明確化して新規プロジェクトを提案 ・調査結果を基に、戦略的な提案を作成・報告 ・PowerPointでのレポート作成 ・他オフィスと連携しプロジェクトを実行 The Requirements: • Minimum 5 years relevant work experience in management consulting firm, market research firm, corporate planning roles, business development roles • Business acumen with strong analytical and critical thinking skills to present solutions to complex problems in a logical and step-by-step manner in various industries • Top performance in sales and execution of consulting projects or relevant strength • Academic background in business field (accounting & finance, marketing) is an advantage • Business Level Japanese proficiency (N2 and above) is an advantage as you will need to communicate with Japanese Native Stakeholders and Customers • Professional mindset with high sense of responsibility toward client • Strong attitude towards learning new things beyond comfort zone • Proficient in Microsoft Power Point and Microsoft Excel ・経営コンサルティング、市場調査、経営企画、事業開発などの業務経験5年以上 ・コンサルティングプロジェクトの営業および実行における実績 ・高い責任感とプロフェッショナルな姿勢 ・Microsoft PowerPointおよびExcelに精通 ・日本語ビジネスレベル（業務上必要なため） ・英語ビジネスレベル（業務上必要なため） RGF Privacy Policy – https://www.singapore.rgf-professional.com/privacy-policy Disclaimer: The Company complies with the Tripartite Guidelines on Fair Employment Practices (TGFEP), including the prevailing guidelines on recruitment. All qualified applicants will be considered for the position regardless of their age, race, religion, nationality, marital status, or family responsibilities. A more detailed discussion of the TGFEP is available on the Tripartite Alliance for Fair and Progressive Employment Practices (TAFEP) website at https://www.tal.sg/tafep. JO Reference: 108481
Our Client: Our client is one of the largest Japanese Trading companies, known for various products as well as business investment regionally. The Responsibilities: • Provide full secretarial support to the Chief Regional Officer (CRO)/General Manager (GM) in daily duties and affairs, in relation to managing the Branch Offices and subsidiaries in the Asia-Oceania region • Maintain and update CRO/GM’s calendar to ensure good time management on scheduling of meetings, conferences and any other business/personal appointments • Manage business travel support such as arrangement of flights and accommodation bookings, airport transfer, visa documentations and planning of travel itinerary in accordance business meetings schedule etc. • Manage the accounting documentations for the Executive Management but not limited to, handling payment processing, expense calculation, preparing payment disbursements via the accounting system and record keeping of payment/receipt transactions • Provide administrative and logistics support such as arrangement of transportation, accommodation, restaurant or office meeting room booking etc. for regional internal and external business functions/events • Support to receive guests and arrange for business lunches/dinners or any other related logistics matters • Maintain good relationship with internal/external stakeholders at all levels for effective communications; including closely liaise with company drivers to coordinate for Management’s daily transportation matters • Manage department assets and office miscellaneous items for the Management’s Office • Maintenance of CRO/GM’s residence, including managing possible faults within the residential premise • Provide support to maintain the administrative documentations system for the Management such as record keeping of confidential/important documents etc., handle any sensitive and confidential information with utmost professionalism and discretion • Any other ad-hoc administrative tasks to be assigned • CRO/GMのスケジュール管理、会議や商談の調整 • 出張手配や移動サポート • 経費処理や支払管理、記録の保管 • 社内外イベントや来客時の手配 • ドライバーとの連携による移動調整 • CRO/GMの住居管理や不具合対応 • 重要書類や機密情報の管理 • その他、必要に応じた事務業務 The Requirements: • Minimum Bachelor’s Degree in Business Administration or equivalent • Minimum 5 years of working experience in Secretarial/Executive Assistant role • Proficiency in Japanese language to communicate effectively with the Head Offices in Tokyo, as well as both local and expatriate staff in the branch offices and subsidiary companies • Proficient in MS Office applications and SAP accounting systems • 経営学または同等の学位を有する方 • 秘書またはエグゼクティブアシスタントの経験が5年以上ある方 • MS OfficeおよびSAP会計システムに精通している方 • 英語ビジネスレベル（業務上必要なため） • 日本語ビジネスレベル（業務上必要なため） RGF Privacy Policy – https://www.singapore.rgf-professional.com/privacy-policy Disclaimer: The Company complies with the Tripartite Guidelines on Fair Employment Practices (TGFEP), including the prevailing guidelines on recruitment. All qualified applicants will be considered for the position regardless of their age, race, religion, nationality, marital status, or family responsibilities. A more detailed discussion of the TGFEP is available on the Tripartite Alliance for Fair and Progressive Employment Practices (TAFEP) website at https://www.tal.sg/tafep. JO Reference: 106170
