Business Analyst (PMO) - Data Analysis

Our Client:
Our client is a prominent Japanese IT Consulting company. They are looking for a Senior Consultant, IT PMO Support to join their Singapore Office.
Proficiency in Japanese language is essential to effectively communicate with Japanese Native Stakeholders and Customers

The Responsibilities:
-Lead and manage the overall project, including coordinating team members and stakeholders.
-Develop and maintain project plans, schedules, and resource allocations.
-Understand user processes and business strategies to gather and define business requirements.
-Collaborate with stakeholders to discuss, plan, and optimize both system solutions and user operation processes.
-Support users during UAT (User Acceptance Testing) by creating test scenarios, managing the testing process, and handling change management.
-Listen to and address client issues and concerns to strengthen the business relationship and resolve potential risks.
-Provide continuous support to enhance client satisfaction and business opportunities.

The Requirements:
-At least 5 years of experience in IT Service Management (ITSM), covering all phases (e.g., ITIL).
-At least 5 years of experience in business requirements gathering and definition.
-At least 5 years of experience working in the banking industry with a strong understanding of products like deposits, loans, remittances, trade, and treasury.
-At least 1 year of data analysis experience.
-Project management experience, including documentation and report creation in tools like PowerPoint, Excel, and Word.
-Strong documentation and communication skills in a project management context.
-Systematic knowledge of IT Service Management (ITSM) and ITIL best practices.
-Good communication skills in Chinese and Japanese language (in order to liaise with native Chinese and Japanese speaking stakeholders and clients).
-Excellent team communication and client management skills.
-Ability to engage and communicate effectively with clients in both business and technical contexts.

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Disclaimer: The Company complies with the Tripartite Guidelines on Fair Employment Practices (TGFEP), including the prevailing guidelines on recruitment. All qualified applicants will be considered for the position regardless of their age, race, religion, nationality, marital status, or family responsibilities. A more detailed discussion of the TGFEP is available on the Tripartite Alliance for Fair and Progressive Employment Practices (TAFEP) website at https://www.tal.sg/tafep.
JO Reference: 113433