Our Client:
Our client is one of the top global Japanese companies, specialising in Household and Commercial Kitchen appliances. They are looking for a Customer Service Officer to join their Singapore Office.
The Responsibilities:
• Provides professional customer support on call enquiries and walk-ins to promote our products & purchase of spare parts
• Schedules services/ repairs for technicians daily
• Ensures collection of service charges, monitors unpaid service billings and follow-up payments from customers
• Update records of services rendered to customer with aid of customer service system; prepares Quality Claims Report (QCR)
• Monitors the parts and products under QCR until replacement part is received
• Follow up with QA on any quality related issues during services
• Safekeeping of Customer Service Department's files and records
• Up keeping of Showroom to always ensure tidiness and cosy ambience
• Recommend customer on products range, fees of service charges and company promotion offers
• Maintain high service standards and achieving set KPI
応募条件
The Requirements:
• NiTEC or Diploma holder in any field or equivalent
• Minimum 1-2 years’ experience in customer service call centre preferred
• Energetic & loves interacting with people
• Able to work in a fast-paced environment with good computer skills
• Good interpersonal and communication skills
• On Job training will be provided
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Disclaimer: The Company complies with the Tripartite Guidelines on Fair Employment Practices (TGFEP), including the prevailing guidelines on recruitment. All qualified applicants will be considered for the position regardless of their age, race, religion, nationality, marital status, or family responsibilities. A more detailed discussion of the TGFEP is available on the Tripartite Alliance for Fair and Progressive Employment Practices (TAFEP) website at https://www.tal.sg/tafep.
JO Reference: 107970
・問い合わせ対応およびクレーム処理 ・物件の内見およびツアーの実施 ・物件の引き渡し管理 ・その他関連業務 ・不動産業界での営業またはカスタマーサービス経験2年以上 ・平日の勤務時間に加え、必要に応じて夜間や週末にメールやWhatsAppを通じて顧客対応ができる方 ・日本語ビジネスレベル（業務上必要なため） ・英語ビジネスレベル（業務上必要なため） RGF Privacy Policy – https://www.singapore.rgf-professional.com/privacy-policy Disclaimer: The Company complies with the Tripartite Guidelines on Fair Employment Practices (TGFEP), including the prevailing guidelines on recruitment. All qualified applicants will be considered for the position regardless of their age, race, religion, nationality, marital status, or family responsibilities. A more detailed discussion of the TGFEP is available on the Tripartite Alliance for Fair and Progressive Employment Practices (TAFEP) website at https://www.tal.sg/tafep.
Our Client: Our client is a renowned Japanese IT Solutions provider. They are currently looking for an experienced IT Support Helpdesk to join their growing team in Singapore. Proficiency in Japanese language is essential to effectively communicate with Japanese Native Stakeholders and Customers The Responsibilities: • Customer support experience is necessary • Handle IT support requests from users via email, phone, and ticketing systems • Perform basic troubleshooting for Microsoft 365, Windows PCs, and business applications • Conduct initial issue diagnosis and escalate complex problems when necessary • Maintain and update FAQs and knowledge base for internal reference ・カスタマーサポート経験必須 ・メール、電話、チケッティングシステムでのITサポート対応 ・Microsoft 365、Windows PC、業務アプリケーションの基本的なトラブルシューティング ・初期診断後、複雑な問題はエスカレーション ・FAQやナレッジベースの更新・管理 The Requirements: • Minimum of 1 year of experience in helpdesk or technical support (preferred) • Comprehensive training will be provided for those with no prior IT product knowledge • Basic knowledge of Microsoft 365 and Windows PC operations. • Proficiency in Japanese language is essential to effectively communicate with Japanese Native Stakeholders and Customers Team-oriented mindset with a strong sense of responsibility. • Basic understanding of ITIL is advantageous. • Ability to work on shift work, including weekends (No Night shift) ・ヘルプデスクまたは技術サポート経験1年以上 ・IT製品知識なしでも研修あり ・Microsoft 365、Windows PCの基本操作知識 ・チーム志向で責任感強い方 ・シフト勤務可能（週末含む、夜勤なし） ・日本語ビジネスレベル（業務上必要なため） ・英語ビジネスレベル（業務上必要なため） RGF Privacy Policy – https://www.singapore.rgf-professional.com/privacy-policy Disclaimer: The Company complies with the Tripartite Guidelines on Fair Employment Practices (TGFEP), including the prevailing guidelines on recruitment. All qualified applicants will be considered for the position regardless of their age, race, religion, nationality, marital status, or family responsibilities. A more detailed discussion of the TGFEP is available on the Tripartite Alliance for Fair and Progressive Employment Practices (TAFEP) website at https://www.tal.sg/tafep. JO Reference: 117495
