Customer Support

Our Client:

Our client is a renowned global company specializing in the production of high-quality cards. They have achieved success through the implementation of AI-powered recognition system and by utilizing the advanced capabilities of deep learning technology. Notably, they have received positive feedback from customers around the globe. Currently, they are actively seeking a Customer Support to join their dynamic team in Singapore.

The Responsibilities:

•	Engage maintenance activities for our peripheral digital equipment at client’s locations
•	Repair peripheral digital equipment if there is problem after performing diagnostic tasks 
•	Compile data from maintenance/repair work and analyse those data for further improvement 
•	Communicate with client in the ground level and understand what kind of issue client is facing 
•	Involve in project for installation of equipment at client place 
•	Other related tasks 

The Requirements:

•	No experience required
•	Bachelor’s Degree in Engineering, IT, Sciences and Architecture
•	Given the nature of the role, candidate must be willing to work at irregular hours, depending on project requirements as this role is required to support a casino that operates 24-hour a day, he/she can take compensation off
•	Able to speak fluent English to communicate effectively with English-speaking colleagues and clients 
•	Well-versed in Microsoft Word, Excel, PowerPoint 
•	Excellent communication skills 
•	Able to multitask and with good time management skills 
•	Self-motivated and with can-do attitude 

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Disclaimer: The Company complies with the Tripartite Guidelines on Fair Employment Practices (TGFEP), including the prevailing guidelines on recruitment. All qualified applicants will be considered for the position regardless of their age, race, religion, nationality, marital status, or family responsibilities. A more detailed discussion of the TGFEP is available on the Tripartite Alliance for Fair and Progressive Employment Practices (TAFEP) website at https://www.tal.sg/tafep.

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