求人詳細
Company Overview
日系大手IT企業にてコンサルタントの募集
Job Description
•Lead and drive projects implementation and service delivery
•Act as the point of contact for the account, responsible for service delivery and prioritization of work requests
•Communicate with key holders in Japan and Overseas ITs to define, prioritize, and develop projects and to provide daily operational support
•Overseeing the development of the project and ensuring that team members are carrying out their tasks efficiently while upholding the company's standards
•Accurately documenting the project's creation, development, and execution as well as documenting the project's scope, budget, and justification
•Monitor and ensure SLAs(Service Level Agreement) are met, issues escalated and prioritized
•Identify operational gaps and drive to ensure closure, both internally and externally
•Provide the system owners with relevant reporting and trend analysis statistics to pro-actively support and improve service level
•Maintain long term healthy relationships across global corporate ITs, acting as the bridge between clients and internal teams
•Participate in IT infra and network upgrading ad-hoc projects
•Any other ad-hoc duties as required or assigned
Requirements
・Bachelor Degree or Diploma in Information Technology / Information Systems / Computer Science, Business IT or other relevant disciplines
・At least 1 years of IT/Network operation experiences
・Ability to diagnose, troubleshoot and resolve network problems
Additional Job Information
面接2回程度
