応募方法を確認する
仕事の内容
Our Client: Our client is a renowned Japanese IT Solutions provider. They are currently looking for an experienced IT Support Helpdesk to join their growing team in Singapore. Proficiency in Japanese language is essential to effectively communicate with Japanese Native Stakeholders and Customers The Responsibilities: • Customer support experience is necessary • Handle IT support requests from users via email, phone, and ticketing systems • Perform basic troubleshooting for Microsoft 365, Windows PCs, and business applications • Conduct initial issue diagnosis and escalate complex problems when necessary • Maintain and update FAQs and knowledge base for internal reference
応募条件
The Requirements: • Minimum of 1 year of experience in helpdesk or technical support (preferred) • Comprehensive training will be provided for those with no prior IT product knowledge • Basic knowledge of Microsoft 365 and Windows PC operations. • Proficiency in Japanese language is essential to effectively communicate with Japanese Native Stakeholders and Customers Team-oriented mindset with a strong sense of responsibility. • Basic understanding of ITIL is advantageous. • Ability to work on shift work, including weekends (No Night shift) RGF Privacy Policy – https://www.singapore.rgf-professional.com/privacy-policy Disclaimer: The Company complies with the Tripartite Guidelines on Fair Employment Practices (TGFEP), including the prevailing guidelines on recruitment. All qualified applicants will be considered for the position regardless of their age, race, religion, nationality, marital status, or family responsibilities. A more detailed discussion of the TGFEP is available on the Tripartite Alliance for Fair and Progressive Employment Practices (TAFEP) website at https://www.tal.sg/tafep. JO Reference: 117495
