Our Client's Service/Product:
Support real-time operating platform
The Responsibilities:
・Address technical questions from clients on the operation of the ICONICS Suite of software and products
・Document all calls as cases into the company Salesforce CRM System
・Comfortable talking to stakeholders and sellers regarding commercial aspects of cases
・Client support for strategic Customers of the company who use ICONICS products in the area, as designated by management.
・Continuous learning of software products and customer operating environments
応募条件
The Requirements:
・Bachelor’s Degree in Computer Science, Computer Engineering, Electrical Engineering, or a related field
・Proficiency with Windows platforms
・Strong troubleshooting skills and customer service-oriented
・Familiarity with MS SQL Server, Microsoft IIS, networking, Web Services, IoT Technologies, Cloud applications, and data exchange (Azure, etc.), and Web publishing technology
・Certifications in the latest Microsoft technologies
・Experience with VBA/VB Scripting (or C#, C++)
・Familiarity with using the Salesforce CRM
RGF Privacy Policy - https://www.singapore.rgf-professional.com/privacy-policy
Disclaimer: The Company complies with the Tripartite Guidelines on Fair Employment Practices (TGFEP), including the prevailing guidelines on recruitment. All qualified applicants will be considered for the position regardless of their age, race, religion, nationality, marital status, or family responsibilities. A more detailed discussion of the TGFEP is available on the Tripartite Alliance for Fair and Progressive Employment Practices (TAFEP) website at https://www.tal.sg/tafep
•ビジネスコンサルティングとプロジェクト管理 •現行プロセスの課題を分析し、改善案を提案 •将来の最適な業務プロセスを設計 •ビジネスプロセスの文書化 •チームと連携し、改善プロジェクトを推進 • IT関連分野の学士号以上を保有 •トレーディング業界での3年以上の実務経験 •SAP S/4 HANAの導入経験（SD、MM、FIモジュール） •3年以上の業務プロセス再構築（システム導入の有無を問わず） •PowerPointまたはVisioを用いたビジネスプロセスの文書化に精通 •英語と日本語ビジネスレベル（業務上必要なため） •分析力、プレゼンテーション能力、問題解決力に優れ、クライアント志向でMNCクライアントとも自信を持ってコミュニケーションできる方 •RPA、SuccessFactors、ビジネスインテリジェンス／データ分析などのデジタルプロジェクトや技術の経験があれば尚可 RGF Privacy Policy – https://www.singapore.rgf-professional.com/privacy-policy Disclaimer: The Company complies with the Tripartite Guidelines on Fair Employment Practices (TGFEP), including the prevailing guidelines on recruitment. All qualified applicants will be considered for the position regardless of their age, race, religion, nationality, marital status, or family responsibilities. A more detailed discussion of the TGFEP is available on the Tripartite Alliance for Fair and Progressive Employment Practices (TAFEP) website at https://www.tal.sg/tafep. EA Licence No. 10C2978
Our Client: Our client is a top Japanese brand in the Electrical appliances industry. They are currently looking for a Technical Support Engineer to join their growing team in Singapore. The Responsibilities: • Troubleshoot live applications, recommend configuration changes, and support the sophisticated automation and reporting software running the real-time operating platforms some of the largest companies in the world across a diverse array of industry segments • Respond to customer technical inquiries on the functionality of Software system • Document all calls as cases in the Salesforce CRM System • Customer care for customers in the region as may be assigned by management • Continuous learning the of the software products and customer operating environments The Requirements: • Bachelor’s degree in Computer Science, Computer Engineering, Electrical Engineering, or similar • Excellent troubleshooting skills and customer service skills • Experience with Windows platforms • Familiarity with use of MS SQL Server, Microsoft IIS, networking, Web Services, IOT Technologies, Cloud applications and data exchange (Azure, etc.), Web publishing technology • Certifications in the latest Microsoft technologies • Experience in VBA/VB Scripting (or C#, C++) is preferred • Experience using the Salesforce CRM system is preferred RGF Privacy Policy – https://www.singapore.rgf-professional.com/privacy-policy Disclaimer: The Company complies with the Tripartite Guidelines on Fair Employment Practices (TGFEP), including the prevailing guidelines on recruitment. All qualified applicants will be considered for the position regardless of their age, race, religion, nationality, marital status, or family responsibilities. A more detailed discussion of the TGFEP is available on the Tripartite Alliance for Fair and Progressive Employment Practices (TAFEP) website at https://www.tal.sg/tafep. JO Reference: 111324
Our Client: Our client is one of the top Japanese companies. They are currently looking for an Information Security Manager to join their Singapore team. The Responsibilities: EDR Monitoring and Operation Support • Monitoring of security alerts and ensure timely escalation and response to potential threats • Implement effective isolation strategies for detected threats to minimize impact • Serve as the primary liaison between regional companies and the CrowdStrike security platform • Lead incident response efforts, including investigation, containment, eradication, and recovery • Ensure a swift and efficient response to security incidents, maintaining 24/7/365 availability as required Security Promotion for APAC Region • Conduct regular information security training sessions for employees to promote awareness and best practices • Develop training materials and ensure they are up to date with the latest security threats and mitigation strategies • Perform information security assessments for regional companies within the APAC region. • Travel to regional offices as necessary to conduct on-site evaluations • Coordinate and execute the annual cyber hygiene program for all regional branch offices • Conduct thorough inventories of assets, ensure proper privilege management, and implement other relevant security measures The Requirements: • Bachelor’s degree in Information Security, Computer Science, or a related field with 3 years of experience in information security • Japanese language is required to smoothly and effectively communicate and present to Japanese Native Stakeholders and Customers • Experience with security assessment and incident response • Preferable familiarity with the CrowdStrike security platform • Excellent communication and interpersonal skills • Ability to travel within the APAC region • Availability of incident response on a 24/7/365 basis is required • Must possess or be able to obtain the CCFR (Certified Cyber Forensics Responder) qualification by the end of May 2025 RGF Privacy Policy – https://www.singapore.rgf-professional.com/privacy-policy Disclaimer: The Company complies with the Tripartite Guidelines on Fair Employment Practices (TGFEP), including the prevailing guidelines on recruitment. All qualified applicants will be considered for the position regardless of their age, race, religion, nationality, marital status, or family responsibilities. A more detailed discussion of the TGFEP is available on the Tripartite Alliance for Fair and Progressive Employment Practices (TAFEP) website at https://www.tal.sg/tafep. JO Reference: 112068
