Customer Service and Operations Supervisor/ Specialist (Air Freight + Ocean Freight)

Job Detail

Customer Service and Operations Supervisor/ Specialist (Air Freight + Ocean Freight) (40K–50K) (SDG-115580)

<Job responsibilities>
Customer Support
- Act as the primary point of Contact for customers regarding the inquiries and shipments.
- Address customer questions and issues promptly, ensuring high levels of satisfaction.
Shipment Coordination
- Manage the logistics of airfreight and oceanfreight shipments, including booking, tracking, and documentation.
- Collaborate with carriers, customs brokers, and other stakeholders to ensure timely deliveries.
Problem-solving
- Identify and resolve any issues that arise during the shipping process, proactively Communicating with customers about any delays or changes.
- Utilize critical thinking to find effective solutions for customer needs.
Documentation and Compliance
- Prepare and Handle all shipping documentation from end to end, to ensure compliance with international regulations and company policies.
- maintain accurate records of all transactions and communications related to airfreight and oceanfreight shipments.
Collaboration
- Work closely with the teams to Provide a seamless customer experience.
- Assist in the development of operational improvements to enhance service delivery.
Performance Tracking
- Monitor customer Feedback and service metrics, contributing to the continuous improvement of processes and procedures.



<Necessary Skill / Experience >
- Thai nationality , Male, Female , age 26 - 35 years old
- Bachelor's degree
・Degree in Logistics, or a related field preferred.
・3 years of experience+ in Customer Service from freight forwarding
・ Strong master of freight forwarding operations, ocean and air documentation, regulations, and industry practices.
・ Excellent communication skills, both verbal and written, with a strong customer service orientation. (Conversational High Level in English)
・ Detail-oriented with strong organizational and multitasking abilities.
・ Proficiency in freight forwarding software (specifically Cargowise) and Microsoft Office Suite.

Language Skill
English level : Conversational
Japanese level : None

Workplace Area: BTS Sala Daeng
Working Hour: 8:30-17:30(Monday - Friday, Working in Office)

About the Benefits
40,000–50,000THB

About the company
Product & Service: Freight Forwarding
Business Type: Distribution / Transportation / Warehousing;