Job Detail
About this Job
Job Highlight
An opportunity to grow with Global Brand Company.
An opportunity to go abroad for business trip (Japan, Lao, and other neighbor country)
An opportunity to utilize your experience and knowledge in Network integration
Duties & Responsibility:
Provide technical and operational support to ensure that client support expectations are met through first and second level problem determination and resolution efforts.
Respond to Japanese users’ concerns via telephone, e-mail, face to face promptly and efficiently.
Accurately log all Helpdesk-related information such as Issue Details, Issue Handling History, and User Contact Info.
Maintain reasonable discipline and decorum in the Help Desk area.
Perform other functions or projects, which may be assigned by upper level.
Qualifications:
Desired skills & experiences:
[Must]
Thai nationality Female, age between 22-26 years
Bachelor or Master degree in Computer or related fields such as Computer Engineering, Computer Science, Information Technology, Telecommunication Engineering, Business Computer, Business Administration or related fields.
Experience between 1-4 years and/or New graduated is also welcome
Experience in IT Support, Call Center or other related fields
Willing to work in Samuthprakarn
Able to communicate in Japanese and English.
[Prefer]
Experience in telephone support of external customers in resolving the specific problems will be advantage
Languages skills:
English: Business Level
Japanese : JLPT N2 (strong communication skill)
Workplace Area: wireless road, Bangkok
Working Hour: 08.30 – 17.30 (Mon-Fri)
About the Benefit
Salary: 30,000 – 50,000THB
Social Security Insurance
Accidental and Health insurance
Health insurance [Including spouse and child]
Provident fund
Dental Treatment fee
Yearly Health Check Up
Transportation [THB1,000]
Business trip Allowance [THB100/day]
Cafeteria welfare [THB 5,000 baht/year]
About the company
Products: Network support in general in Thailand and other countries/ System Integration in General
