Manufacturing Transformation consultant

Job Detail

Manufacturing Transformation Consultant (90K–120K) (SDG-118064)

<Job responsibilities>
[Pre-Sales Part]
- Work closely with field Sales members and provide trial or demo Experience to enhance Sales activities
- Analyze customer pain points and consider and introduce potential Use cases to solve their Problem
- Build Strong, long-lasting relationships with key customer accounts.
- Understand customers' unique needs and challenges and work to align our solutions with their goals.
- Develop an in-depth understanding of our manufacturing products and services.
- Stay updated on industry trends and best practices to provide valuable insights to customers.
- Understand new product feature releases from Japan and deploy the knowledge to the local team.
- Set and execute team goals and metrics (KGI/KPI)
- Coordinate Department projects to meet deadlines
- Research and discover methods to increase customer engagement
- Build an open communication environment for your team
- Monitor progress and submit performance reports
[Customer Success Part]
- Lead the onboarding process for new customers, ensuring a smooth transition and understanding of our manufacturing solutions.
- Collaborate with cross-functional teams to provide training and resources to customers.
- Build and maintain Strong, long-lasting relationships with key customer accounts.
- Understand customers' unique needs and challenges and work to align our solutions with their goals.
- Proactively engage with customers to gather Feedback, address concerns, and identify opportunities for improvement.
- Organize regular check-ins and reviews to assess customer satisfaction and product performance.
- Manage customer renewals and Proactively identify opportunities for upselling or cross-selling our manufacturing and drawer solutions.
- Maintain detailed records of customer interactions and feedback.
- Provide regular reports and updates to leadership on customer success efforts and outcomes.
[Remarks]
**Following the interview, the candidate will be evaluated and assigned to either the Presales team or the Customer Success team, based on their qualifications and the outcome of the assessment.


<Necessary Skill / Experience >
- Thai nationality , Male, Female , age 27 - 40 years old
- Bachelor's degree
- Bachelor's degree or higher in a related field.
- At least 3 years of experience as a customer success, solution consultant, sales consultant or related roles in the manufacturing/IT industry
- Experience in the manufacturing industry or Experience handling clients in the manufacturing industry
- In-depth understanding of the Sales administration process
- Business-level English proficiency or higher (primarily used for internal communication and interactions with other branches).
<Preferable Skill / Experience>
- Extensive Experience in customer success for B2B SaaS products.
- Experience in global projects or large-scale alliances in a consulting firm.
- Business Experience in the Asian market.

Language Skill
English level : Conversational
Japanese level : None

Workplace Area: BTS Udom Suk
Working Hour: 8:00-17:00(Monday to Friday (Hybrid Work))

About the Benefits
90,000–120,000THB

About the company
Product & Service: One-stop solution for Procurement to Production
Business Type: IT Solutions / IT Consulting;