Service Manager (Maintenance) - Rayong Branch

Job Detail

<Job Responsibilities>
- To oversee, to guide and to coach the service team, ensuring they follow best practices and maintain service level agreements.
- To oversee and to assist in diagnosing issues of control valve, providing technical solutions for the best benefit of customers.
- To improve the customer experience, this can include organizing work schedules, improving efficiency and ensuring prompt problem solving.
- Maintaining Customer Relationships, to monitor issues and handling customer complaints, having strong problem-solving skills to address customer concerns and identify areas for improvement.
- Managing Costs, to manage the budget related to a Company’s Maintenance & Service department effectively.
- Quality Assurance, oversees quality standards to ensure the company delivers the highest quality of control valve services and complying to all related Group Company’s quality policies.

Additional Responsibilities:
Safety and Environmental Issues:
- To oversee and supervise the safety and environmental issues, ensuring a safe and healthy work environment and take steps to mitigate any risks in a workplace.

<Necessary Skill / Experience >
- Bachelor Degree in Production, Mechanical, Instrumentation, Automation
Engineering or any related field
- At least 5 years experience in control valve maintenance service
- At least 5 years experience of management as Supervisor or higher
- Conversation daily - middle level of English
- Leadership and Team Management
- Strong Industry Knowledge

<Preferable Skill / Experience>
- None