Customer Service and Operations Supervisor/ Specialist - Logistics

Job Detail

<Job Responsibilities>
・Customer Support
- Act as the primary point of contact for customers regarding inquiries and shipments.
- Address customer questions and issues promptly, ensuring high levels of satisfaction.
・Shipment Coordination
- Manage the logistics of airfreight and oceanfreight shipments, including booking, tracking, and documentation.
- Collaborate with carriers, customs brokers, and other stakeholders to ensure timely deliveries.
・Problem-Solving
- Identify and resolve any issues that arise during the shipping process, proactively communicating with customers about any delays or changes.
- Utilize critical thinking to find effective solutions for customer needs.
・Documentation and Compliance
- Prepare and handle all shipping documentation from end to end, to ensure compliance with international regulations and company policies.
- Maintain accurate records of all transactions and communications related to airfreight and oceanfreight shipments.
・Collaboration
- Work closely with the teams to provide a seamless customer experience.
- Assist in the development of operational improvements to enhance service delivery.
・Performance Tracking
- Monitor customer feedback and service metrics, contributing to the continuous improvement of processes and procedures.

<Necessary Skill / Experience >
・Education: Degree in Logistics, or a related field preferred.
・Language: English - Business Level
・Experience & Skills:
- Minimum of 3 years of experience in freight forwarding operation.
- Strong master of freight forwarding operations, ocean and air documentation, regulations, and industry practices.
- Excellent communication skills, both verbal and written, with a strong customer service orientation.
- Detail-oriented with strong organizational and multitasking abilities.
- Proficiency in freight forwarding software (specifically Cargowise) and Microsoft Office Suite.