Job Detail
<Job Responsibilities>
1. Presale activities
• Work with sales team to propose/offer correct products or solutions to SI/customers
• Support system integrator (SI) and end-users to resolve application issues.
• Support SI and end-users on offering complete solutions with robot, vision, and 3rd party integration
• Support SI / EU (End-user) for POC as well as work closely with the sales team to progress leads through successful POC
• Manage and maintain solution centers and demo units: Operational, tidiness, safety & cleanliness
• Render technical support to sales promotion activities such as hybrid webinars/seminars/roadshows & exhibitions.
• Guide sales engineers on responses to market demands, requirements, and competition activities
• Conduct product, application training, and maintenance training for SI and end-users
• Teamwork working and team player with department members to achieve a team goal
• Create and maintain strong relationships with channel partners, and customers, understand their needs, and provide specialist support and solutions.
2. Service activities
• Provide technical support by identifying technical problems and determining corrective actions in one's own area of expertise via remote or on-site service in any service category (installation and commissioning; maintenance; repairs; engineering and consulting; advanced services; extensions, upgrades, and retrofits; end-of-life services, replacements, etc.)
• Work with RHQ (Regional Headquarter) & SEA countries to perform after-sales service to global customers
• Attend service calls on-site or online within the expected turnaround time
• Work with RHQ Service/technical team to identify root causes of technical issues, and support internal junior engineers to resolve customers' application issues.
• Report any technical/contract/quality/program/cost issues to RHQ early on, along with recommendations for resolution.
• Propose & quote spare parts and service support to channel partners and customers and ensure timely billings of service provided
• Identify opportunities for end-users to promote sales of Parts & Services.
• Identify potential authorized service partners to appoint and support customer
<Necessary Skill / Experience >
- Education Background: Bachelor's Degree, majors in Electronics, Mechatronics, Robotics, Control and Communications, Control and Automation
- Experience:
+ At least 3 years in an Application Engineer/ Field Service Engineer role.
+ Having experience in Industrial Robots/
- Language: Chinese - Business Level or English - Business Level
(Prefer Chinese more than English)
- Other skills:
+ Understanding of basic applications knowledge pertaining to factory automation, general motion controllers, servos, CNCs, PLCs, robotics, or similar industrial controls.
+ Must be computer literate and proficient with PC and software (word processing, spreadsheets, etc.)
