IT Helpdesk Specialist - Software

Job Detail

<Job Responsibilities>
- Provide first-level technical support to employees via phone, email, or in-person.
- Troubleshoot and resolve hardware and software issues on various operating systems (Windows, macOS, Linux).
- Manage user accounts and permissions in Google Workspace.
- Assist with Single Sign-On (SSO) setup and maintenance.
- Support Mobile Device Management (MDM) for managing and securing mobile devices.
- Install, configure, and maintain software and hardware for workstations, laptops, and mobile devices.
- Provide guidance and training to employees on IT-related matters.
- Document and maintain records of IT issues and resolutions in a ticketing system.
- Ensure the security of IT infrastructure by following best practices for data security and privacy.
- Collaborate with other teams to solve technical problems and improve systems.

<Necessary Skill / Experience >
・Education Background: Bachelor's degree in IT/ Computer Science
・Language Skills: English - Business Level
・Experienced in an IT Helpdesk or IT Support role.
・Knowledge of Google Workspace (formerly G Suite) administration.
・Understanding of Single Sign-On (SSO) and its configuration.
・Familiarity with basic troubleshooting across different operating systems (Windows, macOS, Linux).
・Experience with Mobile Device Management (MDM) solutions.
・Familiarity with networking concepts and troubleshooting.

<Other skills>
- Strong customer service skills and ability to explain technical concepts to non-technical users.
- Excellent communication and interpersonal skills.
- Ability to manage multiple tasks and prioritize in a fast-paced environment.
- Strong attention to detail and problem-solving abilities.

・Certifications: CCNA are a plus.