Job Detail
<Job Responsibilities>
- Provide customer service at the professional level
- Provide necessary information available upon the request of customers/ instruction by the supervisor
- Demonstrate financial products and financial services as deemed necessary by clients and management
- Make outgoing customer calls or cold calls to schedule appointments and meetings
- Make financial product knowledge readily available to self and colleagues through various resources
- Demonstrate superior time management and meet project deadlines
- Create information materials and presentations to business partners, clients, and investors, for business development in Japanese
- Together with management, set marketing schedules and coordinate with colleagues, business partners, investors, banks, media representatives, and other professionals to implement business strategies across multiple channels
- Together with management, develop marketing strategies and approach for various financial products and financial services, such as Mezzanine Fund, Real Estate Fund, and Private Equity Fund
- Together with management, deal with questions and requests from domestic and foreign clients, including but not limited to Japanese investors, about financial products and financial services benefits
- Meet sales marketing team goals, analyze trends, data, demographics, and other information that can potentially improve marketing and sales performance for fund-raising from domestic and foreign investors
- Create and present regular marketing reports or business memos for managers and executives in Japanese
- Conduct business reviews to ensure clients are satisfied with financial products and services
- Achieve client relationship targets and KPIs as set by management
- Research potential target industries trends and patterns, business partners, and clients
- Study competition/competitors to find new ways to acquire new clients and retain existing clients
- Collaborate with internal and external teams to address clients’ needs
- Maintain excellent relationships with clients through superior customer services
- Act as point of contact for complaints and tries to resolve issues as appropriate
- Build clients’ confidence in the company’s vision to deliver stakeholders’ value
- Translate documents from Vietnamese into Japanese when necessary
- Prepare and disseminate correspondence, memos, and forms in Japanese
- Answer phone calls and redirect them when necessary in Japanese
<Necessary Skill / Experience >
・Education: Bachelor or Master
・Language: Japanese - Business Level (N1) and English - Business Level (TOEIC800) or higher
・Experience: Working experience is not required but is needed as below.
1. Fresher, graduated from a top university in Vietnam and has Fluent Japanese skill
2. Having study abroad experience at Japanese University
<Personality>
・Well-intentioned and kind-hearted person.
・Able to work on a wide range of tasks in a start-up company
<Preferable Skill / Experience>
・Having Japanese skills at the native level
・Having study abroad experience in a Japanese top-tier university
・Having knowledge of real estate and other investments
<Necessary documents for the interview>
・Bachelor's degree
・University transcript
・Certificate of Japanese Language Proficiency Test
