Renewal Sales Specialist - IT Solution

Job Detail

<Job Responsibilities>
This position belongs to the Renewal Sales Organization.
1. Overview:
・Responsible for executing the sales strategy related to any renewals, including H/W maintenance, Software licenses, services, SaaS, and cloud solutions across the Vietnam market.
・Responsible for keeping the renewal rate as high as possible and working closely with the client manager and Sales admin to identify and execute upsell strategies at the point of renewal.
・Build and manage a team of renewal specialists that will potentially include inside sales.

2. Expected Responsibilities
・Managing the different facets of service and support renewals
・Preparing the renewal notification, quotations, and invoices, and closing the orders on time.
・Contacting partners/clients directly to negotiate terms and conditions and render renewal contracts
・Positioning services and escalating pain points to the Sales and Customer Success team
・Forecasting trends and suggestions on how those trends can enhance retention rates
・Bridging between Sales, Technology partners, and management team as appropriate.
・Refining renewal strategies that proactively engage a client in chopping the churn rates
・Augmenting the upsell and cross-sell opportunities
・Working with the technical /Presales and Product teams to receive feedback on the growing requirements of a customer
・Meeting the desired goals and establishing metrics


<Necessary Skill / Experience >
・Education: Bachelor's Degree in a related field with a strong analytical background.
・Gender: Any
・Age: 27 - 35 years old
・Language: English business level
・Experience:
- Having more than 3-5 years of experience in the fields of direct account sales or renewals or in the B2B SaaS industry
- Excellent proficiency with Microsoft Office applications and ability to learn new tools/systems
- Work across various internal organizations such as Sales/Pre Sales/Delivery and be collaborative to get things done.

<Preferable Skill / Experience >
・Japanese skills
・Any language in South asea or Japanese

<Personality>
・Strong customer focus and a can-do attitude
・Ability to operate under strict deadlines and know how to prioritize the assigned tasks