【Closed】Technical Sales Services Manager - Consulting

Job Detail

<Job Responsibilities>
- Market Research
Determine key customers of the region; Analyse past records of customers to understand business; Determine market strategy to cater to various identified segments/customers; Assess internal capability to suitably serve customer needs; Identify competitor activities/strategy at customer level; Understand key dynamics of market and major activities in steel segment; Prepare and submit report to management appraising of key customer activities and development.
- Lead Generation/ Prospecting
Plan visit to customers and understand their requirements for local and imported spares; Recommend on important-critical spares; Determine possibility of localization of imported spares and ways of forming new binding contracts; Communicate and collaborate with engineering and sales department to identify new developments/modifications on company equipment; Update customers on product/process improvements; Secure sign off on travel plan, localizing equipment sourcing and modifications on company equipment
- Initial coping/ Qualification
Evaluate whether customer needs can be served by India's business portfolio; Identify possibility of leveraging the group company offerings and capability to serve customer needs; Submit enquiry to Regional teams for further working and to get Regional offers; Quotation submission to customers.
- Pricing and Negotiation
Determine margins (governed by established corporate guidelines) in collaboration with pre-sales commercial team for equipment & repairs; Submit proposal to customers; Revalidate offers technically and commercially in collaboration with company colleagues; Conduct first level negotiations with customers; On receipt of orders confirming customers on order acceptance; Hand over orders with all information to company order execution team
- After Sales Service
Seek feedback from customers to determine customer satisfaction; Track and flag open issues to relevant stakeholders; Coordinate and follow-up with internal teams for issue resolution; Support internal teams with market information
- Key Account Management and Customer Relations
Conduct periodic visits to customers to build relationships; Showcase capability and expertise of company product portfolio to potential and existing customers; Explore opportunities for developing further business from key accounts; Align company capabilities in OEM & service domain with identified customers' needs

<Necessary Skill / Experience >
・Age: 28 - 45
・Gender: Any
・Education: Bachelor's Degree in engineering
・Language: English - Business Level
・Experience:
+ From 5 to 7 years of industrial sales and maintenance experience/ Technical Service/After-Sales Service for heavy stationary process equipment
+ Strong knowledge or experience in Steel, Iron, Metal industry
・Other:
- Presentation Skills on technical topics
- Travelling to visit customers frequently and long days
- Attitude for sales
- Execution focus, Sales & Strategic acumen, Customer orientation, Relationship management
skills, Communication Skills
・Technical Knowledge: Steel making process & maintenance, Engineering drawings understanding, Sales process