Job Description
Our client, a Japanese financial service provider is now looking for the following candidate -
Responsibilities
Requirements
Responsibilities
- To handle Japanese incoming calls from hotline system in a professional manner, answer enquiries received by phone and by mail and take appropriate actions to resolve client-related issues
- To maintain good communication channels and relations with team member and representatives of business partners.
- To deliver quality customer service and handle enquiries or complaints in a speedy, accurate and professional manner.
- To collect feedback and reflect customers’ need and expectation to the Company
- To provide translation services
- To handle administrative duties for the department
Requirements
- Secondary School Graduate or above
- At least 1 year working experience in office administration or guest services is an advantage
- Presentable and pleasant personality
- Business level in Japanese speaking with good command of English a must
- Self-motivated with strong sense of responsibilities, a quick learner and a good team player
- Mature, independent with good telephone manner
- Good communication and interpersonal skills
- Ability to work on own initiative and prioritize work
- Proficient in MS Office applications (Excel, Word and PowerPoint)
- Immediately available is preferred