Job Description
<Job Responsibilities> • Handles customer inquiries and complaints from different channels (Live chat, Email, Letter) regarding all activities in the e-Wallet platform operation • Perform comprehensive KYC and Client Due Diligence for corporate and institutional clients, ensuring accurate data input and smooth account opening processes • Reports problems, potential crises, and complaints to the supervisor for service improvement • Maintain good customer relationships and promote company services • Collect clients’ feedback on user interface experience and report to the team manager
Job Requirement
<Necessary Skill / Experience > • Bachelor’s degree or above • At least 2 years of desk work experience gained from a Japanese company • Fluent in English and Chinese, conversational Japanese (JLPT N2) • Proficient in MS Office