Japanese Speaking Supervisor

Job Description:

• Assist the Manager to supervise the front line sales team to deliver quality customer service.
• Responsible for customer inquiries according to the standard service time and service standard.
• Carryout investigation and cross team collaboration in order to settle complaint in a professional manner.
• Travel to Japan for the products sourcing 
• Handle ad hoc assignments and other duties as required.

Job Requirements:

• Higher Diploma  or above.
• With good interpersonal and problem-solving skills.
• Customer oriented, self-motivated and able to work independently with good telephone manner.
• Good verbal and written communication skills and proficiency in Japanese, English & Mandarin.
• Immediate available is highly preferred.