Job Description
Our client, a company provides a diversity of insurance products and financial planning services, is now looking for high caliber candidates to join their corporate office.
All information received will be kept in strict confidential and only for recruitment purpose.
FUNCTION
- Lead a team in professionally handling counter and hotline services
- Handle correspondence of customer inquiries and complaints
- Handle telephone and walk-in enquiry from customers
- Perform system UAT
- Comply with HKFI’s requirement by conducting post-sales call survey and follow-up within standard TAT
- Prepare reports on regular basis and provide analysis on the result of post-sales call survey
- Cooperate with other teams and team members to resolve customers’ requests and problems effectively and efficiently
- Support daily operation of counter and hotline services as required
- Carry out any other duties and responsibility as assigned by management
PROFILE
- Degree holder
- 5 to 6 years’ customer services experience in insurance industry
- more than 3 years’ supervisory experience is required
- Completion of LOMA 280 & 290 is an advantage
- Customer-focused
- Analytical with strong problem solving skill
- Motivated and willing to learn
- Able to work under pressure
- Good communication and interpersonal skills
- Good command of both written and spoken English and Chinese (including Putonghua)
- Good PC skills including Word, Excel & Chinese input
All information received will be kept in strict confidential and only for recruitment purpose.