Job Description
Our client, a financial service company, is now looking for high caliber candidates as the following:
Responsibilities
Responsibilities
- To handle Japanese incoming calls from hotline system in a professional manner, answer inquiries received by phone and by mail and take appropriate actions to resolve client-related issues
- To maintain good communication channels and relations with team member and representatives of business partners.
- To deliver quality customer service and handle inquiries or complaints in a speedy, accurate and professional manner.
- To collect feedback and reflect customers’ need and expectation to the Company
- To provide translation services
- To handle administrative duties for the department
Requirements
- Secondary School Graduate or above
- At least 1 year working experience in office administration or guest services is an advantage
- Presentable and pleasant personality
- Native Japanese speaking with good command of English a must
- Self-motivated with strong sense of responsibilities, a quick learner and a good team player
- Mature, independent with good telephone manner
- Good communication and interpersonal skills
- Ability to work on own initiative and prioritize work
- Proficient in MS Office applications (Excel, Word and PowerPoint)
- Immediately available is preferred
Interest parties please send full resume in MS Word/PDF format in English to hongkong@rgf-hragent.asia
All information received will be kept in strict confidential and only for recruitment purpose.