Job Description
• Explain and Promote own product information to customers. • Perform market research and analyze purchasing needs/after sales customer needs. • Research and analyze for competitor’s trend of technology for new and after sales business. • Formulate marketing strategy to achieve order target of the company. • Develop positive relationships with customers. • Review customers’ enquiries written in English and Bahasa. • Coordinate with related departments in the company and affiliate companies in Indonesia (hereinafter “Internal Stakeholders”) . • Consolidate cost estimates and prepare quotations and commercial proposals. • Attend meetings with Internal Stakeholders as well as customers, and take on a supportive role to ensure smooth communications made in Bahasa, English (and Japanese). • Draft up commercial correspondences, including e-mails and letters, attention to Internal Stakeholders and customers. • Prepare meeting minutes. • Monitor and control all incoming and outgoing documents. • Coordinate with Internal Stakeholders and secure arrangements of VISA, hotel bookings, and transportation for visitors to and from Indonesia. • Translate and summarize documents written in Bahasa. • Assist in the preparation & implementation of annual sales forecast. • Coordinate with affiliates within group • Support the execution of ordered projects by coordinating with relevant departments within the company, affiliates in the group, and clients. This includes visiting client offices or power plant sites to gather customer feedback and ensure the smooth and successful implementation of the project. • Monitor/coordinate/report project status and delivered products status. • Assist clients for any failures arise after products and services has been installed during and after the warranty period. • Report activities and feedback any claim or suggestion by customer to superior. • Action for any assignments by superior. • Support business interactions with Japanese clients and colleagues by understanding Japanese business etiquette and communication style. Promote cross-cultural collaboration and understanding.
Job Requirement
• Fluency in English (Business level). • Bachelor in business administration, economics, engineering or a related field from reputable university. • Minimum 3 years working experience in a marketing, commercial, administrative, or business support role ideally within the energy, engineering or construction sectors. (knowledge of energy sector is plus). • Previous experience working with or in Japanese companies • Knowledge of International Commercial terms.