Job Description
- Handle inquiries from residents - Address complaints and resolve issues for customers - Plan and organize events and classes for residents - Provide guidance and training to local staff (7 people) and Japanese staff (1 person) - Relay customer feedback to building management to enhance apartment services and overall customer satisfaction - Perform other related tasks as assigned
Job Requirement
- Diploma or bachelor's degree in Hospitality or a related field - Business-level Japanese (JLPT N2/N1) - Management experience in Hotels, Serviced Apartments, or other areas of the hospitality industry - Willingness to work shifts, weekends, or public holidays in Cikarang