Job Description
- Help with check-in and check-out procedures for customers - Act as a liaison between customer service and other departments - Respond to customer questions and requests - Handle complaints and resolve issues from customers - Provide information about apartment facilities and public places in the city - Relay customer feedback to building management to enhance apartment services and overall customer satisfaction - Perform other related tasks as assigned
Job Requirement
- Min. diploma or bachelor’s degree in Hospitality; open to fresh graduates - Min. conversational level Japanese (JLPT N3) - At least 2 years of experience in the hospitality industry (including freelance or part-time experience) - Effective communication in Japanese and comfortable interacting directly with Japanese - Willingness to work shifts, weekends, or public holidays in Cikarang