Job Description
<Job Responsibilities> - Procure the most effective option based on rates, transit time, customers’ requirements, etc. - Develop unique solutions to achieve maximum efficiency (e.g. transshipments, etc.). - Coordinate operations with regional team. - Oversee and mentor the team, provide guidance and support to ensure high performance. - Foster a positive work environment that encourages collaboration and professional growth. - Develop and maintain strong relationships with clients, ensuring their needs are met and expectations exceeded. - Address customer inquiries and issues promptly and effectively, ensuring high levels of satisfaction. - Collaborate with internal team to ensure seamless shipment processes and timely delivery of services. - Monitor shipments and coordinate with carriers to resolve any issues that may arise. - Identify opportunities for process improvements and implement best practices to enhance customer service and operational efficiency. - Analyze customer feedback and performance metrics to develop strategies for service enhancement. - Provide training and ongoing support to team members on airfreight procedures, customer service excellence, and industry regulations. - Prepare regular reports on team performance, customer satisfaction, and operational metrics for senior management. - Utilize data to drive decision-making and improve service delivery. - Other responsibilities as needed
Job Requirement
<Necessary Skill / Experience > ・Min. Bachelor’s Degree ・Min. Business Level English proficiency ・Min. 5 years of working experience in air freight and ocean freight with 2 years as operations manager and familiar with freight regulations, tariffs, and shipment procedures. ・Proficient in Cargowise and Microsoft Office Suite ・Excellent communication skills, both verbal and written, dynamic, and ability to thrive in a fast-paced, dynamic environment.