Job Description
<Job Responsibilities> - Manage, lead and mentor the CS team - Oversee the daily operation, making sure all operations are within the standardized SLA - Maintain high customer service delivery and satisfaction - Manage major incident and ensure timely communication and resolution - Provide training and improvement for members - Work closely with the IT teams (in and out of Indonesia) - Stay updated with latest industry trends, technologies and info - Other responsibilities as needed
Job Requirement
<Necessary Skill / Experience > ・Min. Bachelor's degree in Computer Science or Information Systems, or relevant IT majors ・Business English Proficiency (able to communicate fluently for technical issues) ・Min. 2 years as Customer Service/Service Desk Manager for IT industry, around more than 8 years of experience within the field, supporting tech issues from customers ・Strong understanding of IT Systems, infrastructure and software application, proficiency in IT service management (ITSM) tools and ITIL process ・Good leadership skill, customer oriented, good analytical skill, good communication skill