Job Description
<Job Responsibilities> - Identify opportunities for service improvement, developing action plans, and monitoring progress - Oversee all aspects of service operations, including service delivery, customer support, and technical support - Ensure that service levels meet or exceed customer expectations and that service teams are equipped to deliver high-quality service - Ensure that all service operations comply with company policies and regulations, as well as local laws and regulations - Maintain accurate records, implementing quality control measures, and addressing any compliance issues that may arise - Drive operational excellence within the service organization - Identify opportunities for process improvement, implementing best practices, and providing training and support to service teams - Recruit, train, and develop team members, as well as providing ongoing support and guidance - Provide regular reports and analysis on service performance, including key metrics such as customer satisfaction, service levels, and operational efficiency - Other responsibilities as needed
Job Requirement
<Necessary Skill / Experience > ・Min. Bachelor’s Degree in Mechanical Engineering ・Min. Business Level English proficiency (Fluency in communicating technical report and discussion orally and written to foreigners) ・Min. 5 years of working experience as assistant manager of After Sales Service in Automotive Industry handling machinery/mechatronic with strong understanding of automotive service operations, technical support, and customer service. ・Proficient in data analysis and reporting ・Must own a car ・Excellent communication and interpersonal skills