Job Description
Air Freight Customer Service Assistant Manager (40K–55K) (SDG-115480) <Job responsibilities> - Control and develop the Air Export customer service team to ensure efficient operations that align with customer requirements and company policies. - Provide guidance and on-the-job training to enhance staff skills and abilities. - Monitor and follow up with the team to ensure they understand their tasks and can complete them accurately. - Support and advise the team in solving work-related issues and process challenges. - Minimize unnecessary expenses or costs caused by human errors. - Support the Customer Service Manager in analyzing problems and improving the team’s performance to reduce incidents and CCNs (Customer Complaint Notifications). - Allocate tasks within the team based on the business type, service scope and clearly explain work procedures to avoid mistakes. - Conduct root cause analysis and develop action plans to resolve issues effectively. - Prepare reports on incidents, accidents, and corrective measures (Incident/Accident/8D Reports). - Review and verify shipment Data, including daily shipment Prompt reports and Profit & Loss reports. - Motivate and guide the customer service team to increase revenue and profitability through effective strategies - Other task assigned by the manager
Job Requirement
<Necessary Skill / Experience > - Thai nationality , Male, Female , age 32 - 40 years old - Bachelor's degree - Bachelor’s Degree in Business, Economics, International Business, Logistics, or related fields. - At least 3-5 years of experience in any Freight Export Customer Service roles. - At least 1 year of experience in manage team - Conversational high in English, both written and spoken (communicate with Japanese general manager and clients) - Proficient in Microsoft office and Excel. Language Skill English level : Conversational Japanese level : None Workplace Area: MRT Lat Phrao Working Hour: 8:30-17:30(- Monday - Friday 08.30 am – 05.30 pm - Saturday Working: Every other Saturday 09.00 am - 12.00 pm- Work in office 100%) About the Benefits 40,000–55,000THB About the company Product & Service: Air Freight & Logistics Service Business Type: Distribution / Transportation / Warehousing;