Job Description
Customer Service and Operation Manager (Air freight and Ocean freight) (70K–80K) (SDG-115578) <Job responsibilities> Team Leadership - Oversee and mentor the customer service team, providing guidance and support to ensure high performance. - Foster a positive work environment that encourages collaboration and professional growth. Customer Relationship Management - Develop and maintain strong relationships with key clients, ensuring their needs are met and expectations exceeded. - Address customer inquiries and issues promptly and effectively, ensuring high levels of satisfaction. Operational Coordination - Collaborate with sales, and logistics teams to ensure seamless shipment processes and timely delivery of services. - Monitor shipments and coordinate with carriers to resolve any issues that may arise. Process Improvement - Identify opportunities for process improvements and implement best practices to enhance customer service and operational efficiency. - Analyze customer feedback and performance metrics to develop strategies for service enhancement. Training and Development - Provide training and ongoing support to team members on airfreight procedures, customer service excellence, and industry regulations. Reporting and Analysis - Prepare regular reports on team performance, customer satisfaction, and operational metrics for senior management. - Utilize data to drive decision-making and improve service delivery.
Job Requirement
<Necessary Skill / Experience > - Thai nationality , Male, Female , age 30 - 45 years old - Bachelor's degree ・Minimum of 5-10 years of experience in freight forwarding, master the skills and excellent experience in freight operation. ・Strong knowledge of freight regulations, tariffs, and shipping procedures. ・Excellent communication and interpersonal skills, with the ability to build rapport with clients and team members. (Conversational High Level in English) ・Proficient in Microsoft Office Suite. ・Ability to thrive in a fast-paced, dynamic environment. ・Proven leadership and team management experience. ・Management Experiences (Handle subordinate) <Preferable Skill / Experience > ・Proficient in freight forwarding software : Cargowise Language Skill English level : Conversational Japanese level : None Workplace Area: BTS Sala Daeng Working Hour: 8:30-17:30(Monday - Friday, Working in Office) About the Benefits 70,000–80,000THB About the company Product & Service: Freight Forwarding Business Type: Distribution / Transportation / Warehousing;