Job Description
Customer Service and Operations Supervisor/ Specialist (Air Freight + Ocean Freight) (40K–50K) (SDG-115580) <Job responsibilities> Customer Support - Act as the primary point of Contact for customers regarding the inquiries and shipments. - Address customer questions and issues promptly, ensuring high levels of satisfaction. Shipment Coordination - Manage the logistics of airfreight and oceanfreight shipments, including booking, tracking, and documentation. - Collaborate with carriers, customs brokers, and other stakeholders to ensure timely deliveries. Problem-solving - Identify and resolve any issues that arise during the shipping process, proactively Communicating with customers about any delays or changes. - Utilize critical thinking to find effective solutions for customer needs. Documentation and Compliance - Prepare and Handle all shipping documentation from end to end, to ensure compliance with international regulations and company policies. - maintain accurate records of all transactions and communications related to airfreight and oceanfreight shipments. Collaboration - Work closely with the teams to Provide a seamless customer experience. - Assist in the development of operational improvements to enhance service delivery. Performance Tracking - Monitor customer Feedback and service metrics, contributing to the continuous improvement of processes and procedures.
Job Requirement
<Necessary Skill / Experience > - Thai nationality , Male, Female , age 26 - 35 years old - Bachelor's degree ・Degree in Logistics, or a related field preferred. ・3 years of experience+ in Customer Service from freight forwarding ・ Strong master of freight forwarding operations, ocean and air documentation, regulations, and industry practices. ・ Excellent communication skills, both verbal and written, with a strong customer service orientation. (Conversational High Level in English) ・ Detail-oriented with strong organizational and multitasking abilities. ・ Proficiency in freight forwarding software (specifically Cargowise) and Microsoft Office Suite. Language Skill English level : Conversational Japanese level : None Workplace Area: BTS Sala Daeng Working Hour: 8:30-17:30(Monday - Friday, Working in Office) About the Benefits 40,000–50,000THB About the company Product & Service: Freight Forwarding Business Type: Distribution / Transportation / Warehousing;