Job Description
Customer Service Officer (Trading Company) (20K–23K) (SDG-118440) <Job responsibilities> Coordinate with customers on behalf of sales representatives, focusing mainly on order processing (no need to handle pricing or quotations) - Receive the Forecast and Order from Customers - Enter the Forecast and Order in the company System(Sometime Automatically, sometime semi-automatically) (EDI) - Manage customer expectations. Interface between operations and customers to resolve problems - Follow-up on customer requests and issues and provide timely responeses to achieve optimum satisfaction level - Manage and ensure an effective escalation plan to customer - Coordinate with all levels in the company to maintain customer service level - Liaise with customers on order processting and delivery arrangement - Support Sales team in order processing functions - Support Sales teams in handling customer visits - Monitor delivery schedule and cooridinate with operation staffs to ensure on-time deliveries. - Maintain regular contact/rapport in understanding and anticipating customers' requirements - Establish and maintain procedures on operational control for individual customers - Instruct to forwarder(Warehouse) to deliver the Item and Quantity to our customer - Meeting with our forwarder(Warehouse) to check the Process to deliver our products to our customer
Job Requirement
<Necessary Skill / Experience > - Thai nationality , Female , age 22 - 26 years old - Bachelor's degree - At least 1 year of experience in customer service or sales coordinator in any industry - Fresh graduates are welcomed - Conversation High level in English, use for email with customer and talking with Internal from Singapore - Computer & software skill: Ms Excel, Word, PowerPoint <Preferable Skill / Experience> - Import & Export knowledge will Be advantage - Experience in handling exchange rates e.g., converting prices - Experience with SAP - Detail-Oriented person Language Skill English level : Conversational Japanese level : None Workplace Area: BTS Nana Working Hour: 8:30-17:30(Monday - Friday) About the Benefits 20,000–23,000THB About the company Product & Service: Electronic Component Business Type: General Trading Company;