Job Description
Customer Success Manager (Japanese Speaking) (140K–160K) (SDG-116407) <Job responsibilities> [Pre-Sales activity as a team] - work closely with field Sales members and Provide trial or demo Experience to enhance Sales activities - analyze customer pain points and consider and introduce potential use cases to solve their Problem [Customer Onboarding] - lead the onboarding process for new customers, ensuring a smooth transition and understanding of our manufacturing solutions. - Collaborate with cross-functional teams to Provide training and resources to customers. [Account Management] - Build and maintain Strong, long-lasting relationships with key customer accounts. - Understand customers' unique needs and challenges, and work to align our solutions with their goals. [Customer Engagement] - Proactively engage with customers to gather Feedback, address concerns, and identify opportunities for improvement. - Organize regular check-ins and reviews to assess customer satisfaction and product performance. [Product Knowledge and team enablement] - Develop an in-depth understanding of our manufacturing products and services. - Stay updated on industry trends and best practices to Provide valuable insights to customers. - understand new product feature releases from Japan and deploy the knowledge to the local team. [Renewals and Upselling] - manage customer renewals and Proactively identify opportunities for upselling or cross-selling our manufacturing and drawer solutions. [Reporting and Documentation] - maintain detailed records of customer interactions and feedback. - Provide regular reports and updates to leadership on customer success efforts and outcomes. [Other general project management] - Set and execute team goals and metrics (KGI/KPI) - Coordinate Department projects to meet deadlines - research and discover methods to Increase customer engagement - Build an open communication environment for your team - Monitor progress and Submit performance reports
Job Requirement
<Necessary Skill / Experience > - Thai nationality , Male, Female , age 25 - 40 years old - Bachelor's degree - Bachelor's degree or higher in a related field. - At least 3 years of experience in one or more of the following areas: ① Experience in the manufacturing industry (such as procurement, design, production management, production technology, or sales). ② Customer success experience in a SaaS product. ③ B2B sales experience in the SaaS/IT industry. ④ Experience in the consulting industry. - business-level of Japanese or higher (Internal and external communication and interactions with other branches) - Business-level English proficiency or higher (primarily used for internal communication and interactions with other branches). <Preferable Skill / Experience> - Extensive Experience in customer success for B2B SaaS products. - Strong consulting Experience with manufacturing companies. - Experience in global projects or large-scale alliances in a consulting firm. - business Experience in the Asian market. - Business-level proficiency in languages other than Japanese and English (such as Chinese). Language Skill English level : Conversational Japanese level : Business Level Workplace Area: BTS Udom Suk Working Hour: 8:00-17:00(Monday to Friday (Hybrid Work: Office & Remote)) About the Benefits 140,000–160,000THB About the company Product & Service: One-stop solution for Procurement to Production Business Type: IT Solutions / IT Consulting;