Job Description
<Job Responsibilities> - To oversee, to guide and to coach the service team, ensuring they follow best practices and maintain service level agreements. - To oversee and to assist in diagnosing issues of control valve, providing technical solutions for the best benefit of customers. - To improve the customer experience, this can include organizing work schedules, improving efficiency and ensuring prompt problem solving. - Maintaining Customer Relationships, to monitor issues and handling customer complaints, having strong problem-solving skills to address customer concerns and identify areas for improvement. - Managing Costs, to manage the budget related to a Company’s Maintenance & Service department effectively. - Quality Assurance, oversees quality standards to ensure the company delivers the highest quality of control valve services and complying to all related Group Company’s quality policies. Additional Responsibilities: Safety and Environmental Issues: - To oversee and supervise the safety and environmental issues, ensuring a safe and healthy work environment and take steps to mitigate any risks in a workplace.
Job Requirement
<Necessary Skill / Experience > - Bachelor Degree in Production, Mechanical, Instrumentation, Automation Engineering or any related field - At least 5 years experience in control valve maintenance service - At least 5 years experience of management as Supervisor or higher - Conversation daily - middle level of English - Leadership and Team Management - Strong Industry Knowledge <Preferable Skill / Experience> - None