Job Description
<Job Responsibilities> - To handle, settle, and manage cargo claims and personal claims. - To comply with the guidelines of the Claims Manual and to deal with compliance and Internal Audit issues with external and internal parties. - To handle claims within authorized limits, check policy coverage and propose for settlement of valid claims. - To set appropriate reserves within the authorized limit and report them to the managers as required. - To follow up on outstanding claims information and documents and negotiate with claimants to settle the claims. - To maintain good communication with customers (internal and external) to achieve a greater customer satisfaction claims service; - To observe accuracy, completeness, and timeliness when carrying out daily responsibilities. - To contribute to the sales function of the Company: o Be alert to identify sales opportunities in the course of handling claims, and drawing these to the attention of appropriate staff without delay; o Assist in handling claims in a way that will enhance the Company’s image and reputation for services of high speed and efficiency. o Keep abreast of developments in all classes of insurance in the market to identify trends and formulate and propose plans to safeguard the Company’s competitive position. o Ensure that cases beyond personal authority are preferred correctly with full supporting information and opinion and that the direction of higher authority is supported and implemented without delays. - To execute other office tasks as required by the Company
Job Requirement
<Necessary Skill / Experience > ・Education: College or University Degree ・Language: English - Business Level ・Experience: At least 3 years of working experience in the Nonlife Insurance industry including experience in handling and settling personal claims and cargo claims <Other Skills> - Effective interpersonal exchange skills are required to create and expand partnerships with internal and external customers as well as to influence the way the business partners think, feel, or behave. - Analytical and synthetical ability.