Job Description
<Job Responsibilities> ・Customer Support - Act as the primary point of contact for customers regarding inquiries and shipments. - Address customer questions and issues promptly, ensuring high levels of satisfaction. ・Shipment Coordination - Manage the logistics of airfreight and oceanfreight shipments, including booking, tracking, and documentation. - Collaborate with carriers, customs brokers, and other stakeholders to ensure timely deliveries. ・Problem-Solving - Identify and resolve any issues that arise during the shipping process, proactively communicating with customers about any delays or changes. - Utilize critical thinking to find effective solutions for customer needs. ・Documentation and Compliance - Prepare and handle all shipping documentation from end to end, to ensure compliance with international regulations and company policies. - Maintain accurate records of all transactions and communications related to airfreight and oceanfreight shipments. ・Collaboration - Work closely with the teams to provide a seamless customer experience. - Assist in the development of operational improvements to enhance service delivery. ・Performance Tracking - Monitor customer feedback and service metrics, contributing to the continuous improvement of processes and procedures.
Job Requirement
<Necessary Skill / Experience > ・Education: Degree in Logistics, or a related field preferred. ・Language: English - Business Level ・Experience & Skills: - Minimum of 3 years of experience in freight forwarding operation. - Strong master of freight forwarding operations, ocean and air documentation, regulations, and industry practices. - Excellent communication skills, both verbal and written, with a strong customer service orientation. - Detail-oriented with strong organizational and multitasking abilities. - Proficiency in freight forwarding software (specifically Cargowise) and Microsoft Office Suite.