Job Description
<Job Responsibilities> 1. Presale activities • Work with sales team to propose/offer correct products or solutions to SI/customers • Support system integrator (SI) and end-users to resolve application issues. • Support SI and end-users on offering complete solutions with robot, vision, and 3rd party integration • Support SI / EU (End-user) for POC as well as work closely with the sales team to progress leads through successful POC • Manage and maintain solution centers and demo units: Operational, tidiness, safety & cleanliness • Render technical support to sales promotion activities such as hybrid webinars/seminars/roadshows & exhibitions. • Guide sales engineers on responses to market demands, requirements, and competition activities • Conduct product, application training, and maintenance training for SI and end-users • Teamwork working and team player with department members to achieve a team goal • Create and maintain strong relationships with channel partners, and customers, understand their needs, and provide specialist support and solutions. 2. Service activities • Provide technical support by identifying technical problems and determining corrective actions in one's own area of expertise via remote or on-site service in any service category (installation and commissioning; maintenance; repairs; engineering and consulting; advanced services; extensions, upgrades, and retrofits; end-of-life services, replacements, etc.) • Work with RHQ (Regional Headquarter) & SEA countries to perform after-sales service to global customers • Attend service calls on-site or online within the expected turnaround time • Work with RHQ Service/technical team to identify root causes of technical issues, and support internal junior engineers to resolve customers' application issues. • Report any technical/contract/quality/program/cost issues to RHQ early on, along with recommendations for resolution. • Propose & quote spare parts and service support to channel partners and customers and ensure timely billings of service provided • Identify opportunities for end-users to promote sales of Parts & Services. • Identify potential authorized service partners to appoint and support customer
Job Requirement
<Necessary Skill / Experience > - Education Background: Bachelor's Degree, majors in Electronics, Mechatronics, Robotics, Control and Communications, Control and Automation - Experience: + At least 3 years in an Application Engineer/ Field Service Engineer role. + Having experience in Industrial Robots/ - Language: Chinese - Business Level or English - Business Level (Prefer Chinese more than English) - Other skills: + Understanding of basic applications knowledge pertaining to factory automation, general motion controllers, servos, CNCs, PLCs, robotics, or similar industrial controls. + Must be computer literate and proficient with PC and software (word processing, spreadsheets, etc.)