Job Description
<Job Responsibilities> - Provide support on tasks in data centers such as web servers, Windows/ Linux-based servers, network devices, Virtual platforms, and many other application servers and activities that help our IT system operate smoothly - Act as a point of contact to receive requests from users or other department-related businesses to support in a timely manner and ensure services are available and reliable to meet business expectations. - Maintain hardware, and software and supported other activities such as upgrading hardware, server setup and component configuration, connectivity problems..etc - Manage work requests by user and follow up promptly - Working closely with other teams eg: ERP(SAP), Development, Solution Team, Data Center… and Business Unit to ensure issues and requests are addressed timely. - Assist business users in gathering requirements and preparation of Change Request applications. - Be in charge of automation maintenance tasks - Support projects inside the corporation. - Update system documentation and training documents/user manual - Provide training to users or junior members of the team
Job Requirement
<Necessary Skill / Experience > ・Education: Bachelor's Degree ・Language: English - Business Level ・Experience: At least 1 year as IT Support Staff - Experience in Server OS such as Windows/ Linux(Unix) - Experience in implementation, and operation related to infrastructure such as Network/ Server <Preferable Skill / Experience> - Knowledge or experience with virtual infrastructure such as VMware, OpenStack, Kubernetes, Ceph - Knowledge or experience with operation tools such as Zabbix, JP1, Hinemos - Knowledge or experience with automation operations such as Ansible, Terraform - Knowledge or experience with Nginx/Apache, Postgres/MariaDB.. - Knowledge or experience in using Open Source Software(OSS) - Knowledge or experience related network management such as DMZ, Firewall, Load balance, DNS..etc - Knowledge or experience with ITIL - Knowledge or experience in risk management and BCP - Having real work experience in application maintenance support is a plus - Knowledge in the Software development lifecycle is a plus - Experience working in Japan - Able to communicate in Japanese