Job Description
<Job Responsibilities> - Provide support on routine work related to SAP system and other applications in the corporation - Act as a point of contact to receive requests from users or other related businesses to support in timely manner and ensure SAP services are available and reliable to meet the business expectations. - Delegate and monitor tasks which have been requested by users to team members - On top and control all task which has been requested by users such as plan, status, progress, issue/problem related to - Help members to resolve incorrect tasks or remove blockers related to tasks - Report status, enhancement works, actual progress timely to Japan - Manage routine work requests by users and follow-up promptly - Working closely with other teams (eg: SAP Basis, SAP ABAP…) and Business Unit to ensure issues and requests are addressed timely. - Assist business users in gathering requirements and preparing of Change Request application. - Support users in carrying out User Acceptance Test - Post-deployment support. - Update system documentation and training documents/user manual - Provide training to users
Job Requirement
<Necessary Skill / Experience > - Gender: Any - Age: 27 - 35 - Education Background: Bachelor's Degree - Experience: Have real working experience in Application Maintenance Support (AMS) with 1 year of experience at Level Leader - Language: Japanese - Business Level (equivalent to N2) and English - Conversational Level - Other Skills & Knowledge: + Good interpersonal and communication skills; ability to work well on cross-functional project teams and foster team commitment to tasks. + Good documentation skills using MS Office applications <Preferable Skill / Experience> - Have knowledge in business processes related to finance, logistics are plus - Knowledge in Application Development or IT Infra configuration is Plus - Experience in Software development is plus